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How can staying quiet improve your communication skills?

Reflect on a significant conversation that someone initiated with you in the past several days. How did the conversation go? Who did the most talking? How well did you listen to make sure you understood their message correctly? Did you ask clarifying questions?

Why do this?

Effective communication does not occur unless the receiver clearly understands the sender’s message. Taking time to listen carefully and then asking clarifying questions results in better communication.

Listen at least as much as you speak. Focus intently on the sender’s message rather than on formulating your own response. When you are listening, actively summarize what you think you heard and seek to identify any feelings that are also being communicated. Becoming an active listener will improve your effectiveness as a communicator.

What's next?

Practice using active listening the next time a colleague raises an issue with you for discussion. One strategy for doing this is, “I hear you saying…. Is that correct?”

How can staying quiet improve your communication skills?

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How can staying quiet improve your communication skills?

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