How do you deal with a difficult client?

The Challenge

Sometimes conflicts arise not with your colleagues, but with your clients. Think about a time you had to interact with a difficult client. What made them difficult, and how did you handle it?

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Why do this?

Understanding how you've reacted in the past to difficult situations helps you to prepare better conflict management strategies for the future. (By the way, if you noticed that this challenge is similar to another one you've done, you're right. It is! We developed a whole series on conflict management, and this challenge is part of that series.)

Developing more robust conflict management strategies will make you more adept at working on or leading a team. 

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What’s next?

Now think about one thing you could have done differently in that situation to improve the outcome.